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Technical Customer Support

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Posted By: Concept Human Solutions
Address:
- Summit House
- 49 - 51 Greyfriars Road
- Reading
- RG1 1PA
Date Posted: 29th Jul 2010
Salary: £21500 per annum
Location: Reading
Reference Code: CA7099
Views Since Posting: 162
Full Description:

UNDERSTANDING, SERVICE, TRUST
3 Words that Guarantee Results in Recruitment

TECHNICAL CUSTOMER SUPPORT
6 month contract
Reading £21,500
Our client has developed a global end-to-end product targeted at four strategic application areas: Home/Small Office; Business Networks; Access Provider Networks Data Centres & Facilities. Internal product development has been augmented with strategic acquisitions to form an industry leading product portfolio. Over the years, the company has received hundreds of awards worldwide due to continued growth are seeking to recruit a Customer Support Representatives for the shared service centre in Reading. The ideal candidate will be degree educated with previous experience in a similar role and with the technical knowledge, drive and enthusiasm to succeed in this challenging role.

\"Support & solve the problem\"

The Role: * The primary responsibility of this position is to become
the single point of contact for customers ensuring the most
effective resolution of customer queries
* This will involved 1st call resolution for the majority of
customer queries and ensuring complex cases are escalated
to and followed up by the correct point of contact
* You will provide post sales support pre sales enquiries and
order management logging customer details and problems
* Description for all customers and escalating cases to the
technical support engineers

Benefits: * A six month contract with potential longer term prospects
* Fortnightly paid in you bank account
* Holidays pro rata 28 days per annum
* Start at 9.00am finish 5.00pm so beat the traffic
* Excellent bus service from Town
* Prestigious office location with free parking

Please Contact
Brenda R Spink, Operations Director
E-mail: brenda.spink@concept-ltd.co.uk

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