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• Reading
• Posted 29th Jul 2010
• 
• Posted by: Concept Human Solutions
• Salary: £21500 per annum
• Job Type: Permanent
• Address: Summit House
  49 - 51 Greyfriars Road
  Reading
  RG1 1PA
  
• Contact: 0118 950 5333
• Reference: CA7099
• This job has been viewed 181 times since it was posted.

Job Description

UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment

TECHNICAL CUSTOMER SUPPORT 6 month contract Reading £21,500 Our client has developed a global end-to-end product targeted at four strategic application areas: Home/Small Office; Business Networks; Access Provider Networks Data Centres & Facilities. Internal product development has been augmented with strategic acquisitions to form an industry leading product portfolio. Over the years, the company has received hundreds of awards worldwide due to continued growth are seeking to recruit a Customer Support Representatives for the shared service centre in Reading. The ideal candidate will be degree educated with previous experience in a similar role and with the technical knowledge, drive and enthusiasm to succeed in this challenging role.

\"Support & solve the problem\"

The Role: * The primary responsibility of this position is to become the single point of contact for customers ensuring the most effective resolution of customer queries

• This will involved 1st call resolution for the majority of customer queries and ensuring complex cases are escalated to and followed up by the correct point of contact

• You will provide post sales support pre sales enquiries and order management logging customer details and problems

• Description for all customers and escalating cases to the technical support engineers

Benefits: * A six month contract with potential longer term prospects

• Fortnightly paid in you bank account

• Holidays pro rata 28 days per annum

• Start at 9.00am finish 5.00pm so beat the traffic

• Excellent bus service from Town

• Prestigious office location with free parking

Please Contact Brenda R Spink, Operations Director E-mail: brenda.spink@concept-ltd.co.uk